Frequently Asked Questions
Browse our FAQ page for answers to everything you would like to know about what we do, what we charge, our process, and how everything works.
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The subscription plan lasts for a minimum of 12 months and is month to month after that. Cancel anytime after the 12 months have passed. If you cancel, you don’t keep the site (otherwise everyone would just do that and we'd be out of business!).
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Security, load times, maintainability, lower costs, easier to customize, less bloat because we don’t need plugins for everything, we never need to update anything like you need to constantly update your Wordpress version otherwise you get hacked and your site redirects to a Chinese gambling site, and we're more responsive. To go into more detail about security, our custom coded sites have no databases or anything so there’s nothing to hack. Our sites are more secure without needing constant updates to be on top of or constant attacks from online hackers trying to barge in. Theres nowhere for them to barge into on our sites no matter how hard they try.
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You have to sign a new 12 month contract.
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If you cancel before the 12 months, you owe the full cost of what the site would normally cost ($3800) minus whatever you already paid. We prioritize long term relationships with our clients and we want clients to share the same philosophy.
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We send email invoices via Stripe that has a link to a secure page for adding payment info. Subscriptions & Lump Sum Projects are paid with a credit card or debt card and we accept all major credit cards. WE DO NOT ACCEPT CHECKS OR MONEY ORDERS.
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The $100 per additional page fee is one time. Not recurring. So if you need 3 extra pages, that’s $300 and you’re done. Not $300 a month. That would be crazy!
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When you sign a contract, either lump sum or subscription, if we cannot design something you are 100% happy with and no longer want to move forward, then we will refund whatever you paid to get started. If we do end up moving forward with building the site, there are no refunds after that point. From then on, refunds are at our discretion.
We generally finish a website from start to finish within 2-4 weeks and is all dependent on how soon clients respond to our content and image requests as well as the availability of our designers and developers. Sometimes it can be 2 weeks, sometimes 3.
No, otherwise everyone would do that and we go out of business! But you keep your domain and assets.
Yes. We don’t take hostages. Even if we bought the domain for you, when you cancel your subscription with us we transfer the domain to you.
